Refund Policy

1. Overview

At Skeletonvrvitala, we strive to provide high-quality educational workshops and services. If you're not satisfied with your purchase, we're here to help.

2. Refund Eligibility

You may be eligible for a refund if:

• You cancel your workshop registration at least 7 days before the scheduled date
• The workshop is cancelled by us for any reason
• You experience technical issues that prevent you from accessing online content
• The service provided significantly differs from what was advertised

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at service@skeletonvrvitala.world or call +64 6 758 8263
2. Provide your details: Include your name, order number, and reason for the refund request
3. Wait for confirmation: We'll review your request and respond within 2 business days
4. Receive your refund: If approved, refunds are processed within 5-10 business days

4. Refund Timeframe

Once your refund is approved:

• Processing time: 2-3 business days to approve and initiate
• Bank processing: 5-10 business days for funds to appear in your account
• Credit card refunds: May take 1-2 billing cycles to reflect on your statement

Refunds are issued to the original payment method used for the purchase.

5. Non-Refundable Items

The following are not eligible for refunds:

• Workshops already attended or completed
• Digital downloads that have been accessed
• Cancellations made less than 3 days before the workshop
• No-shows without prior cancellation notice
• Gift cards or promotional credits

6. Our Cancellation Policy

If we need to cancel a workshop:

• You'll receive full refund of all fees paid
• We'll notify you at least 48 hours in advance when possible
• You may choose to transfer your registration to another date
• Refunds are processed automatically within 5 business days

7. Questions About Refunds?

If you have questions about our refund policy or need assistance with a refund request: